Returns
We want you to be happy. If for any reason you aren't happy with your purchase from The Crafts Clothing you can contact us for the same on thecraftsclothing@gmail.com. We would be more than happy to help and solve your query.
- One can raise a return request within 3 days of delivery of the product.
- No return/exchange request will be accepted after the given time frame.
- Any cancellation request will be accepted only before dispatch of the order.
How do i return?
To raise a return request send us a direct WhatsApp message from the chat button on website with following credentials:
- Order Number
- Photo of the product you intend to return
- Reason for returning the product
Note: Returns will not be initiated for the sarees, if blouse has been stitched or fall/pico has been done.
What items are returnable?
- The item shouldn't have been used in any way.
- They must be in original condition.
- For clothing unwashed and unworn.
- In the original packaging with all the tags etc.
Orders with manufacturing defect/in damaged condition or dispatch of incorrect item.
- If you receive your order in a damaged condition or with any manufacturing defect or it's not the product you ordered email us at thecraftsclothing@gmail.com within 24 hours of receiving the product.
- In this case we will replace the product at no extra cost. If replacement is not possible we will let you choose an alternate product of the same value.
- Any shipping cost related to returns will be borne by us for Indian residents.
- For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.
Note: In case of handwoven products, there might be slight irregularities which shouldn't be considered as defects or damages.
What's the next step after i raise a return request?
- Upon receipt of your request we shall go through the same.Â
- You will get a confirmation email with shipping guidelines once the return request is approved.
- The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
Are there any charges for return?
- There are no charges for return.
- For Indian Residents Pickup for the product will be done from our end.
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Any cost with regards to return of the product will be borne by us.
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For Overseas Residents customer has to bear the expenses regarding shipping of the returned product.
How soon will i get a refund?
- After we receive the returned product, your refund will be processed within 1-2 working days in form of a store credit. Which can be used for any future purchases.Â
- We will notify you via email regarding the same.
In Case Of Customizations:
- For customized orders if you are not happy with the customization you can write us at thecraftsclothing@gmail.com.
- No refunds/replacement will be done for customized products
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Cancellations
- Any cancellation request will be accepted only before dispatch of the order.
- After you cancel your order, we will issue you a refund within 1-2 working days.
- Â You can also choose to get a credit amount equivalent to the value of your order for any further purchase on the website.
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