FAQs

We are based in Banaras, Uttar Pradesh, India.

TheCraftsBanaras.com specializes in women's banarasi apparel, including saree, dupattas, and dress material.

Yes, we ship internationally. We’ll deliver your orders if your pin code is serviceable by our courier partners.

Yes, we do provide certified mark of purity.

Our customer service is available throughout out the week from 6 am to 10 pm. You can reach us through whats app chat button provided on website.

Email : thecraftsclothing@gmail.com

Phone : +91  9918765832

               +91 73078 89832

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Apply the promo code on the shipping page, visible after entering customer information.

You’ll receive a confirmation email. Your order will be processed, packed, dispatched and shipped from our Varanasi warehouse. You’ll get a tracking ID to monitor your order's delivery.

Once you have placed your order, we will send you a confirmation email/ whatsapp msg to your given mobile number to track the status of your order.

To track your order go to main menu and click on "track your order". Enter your order number and email and click on 'track' to know the status of your order.

We will also send you another email / whatsapp msg with the tracking number (AWB number) when your order will be dispatched.

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Report any unauthorized activity to your bank immediately. We do not store card details and use secure payment gateways.

Yes, we do not store your card details. Payments are processed through a secure site with authorization from your card issuer.

Yes we do offer cash on delivery.

Note: COD is limited upto the order value of 25000rs.

Payment by the COD option is easy. Just follow these simple steps: In the website, select the products you need to purchase, add them to your cart and then in the Shipping & Order Review page, select Cash on Delivery (COD) as your payment method and click the 'COMPLETE ORDER' button. Once the approval is done, your order will be dispatched. Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.

We offer Free Shipping on all domestic prepaid orders and on international orders, charges are based on weight.

Domestic shipping takes 8-10 working days including the dispatch time and international shipping takes 18-20 working days including the dispatch time.

Each order ships to a single address. Place separate orders for different addresses.

Taxes (GST) are applied to all orders as per government regulations. All products are inclusive of tax.

Our delivery service providers will attempt delivery three times before returning the product to our warehouse.

We use Delhivery, FedEx, Blue Dart and Dtdc for shipping.

Yes we do accept returns.

Note: Contact us within 3 days of delivery to raise a return request.

To know more about returns click here

Contact us within 24 hours for a replacement. Email us at thecraftsbanaras@gmail.com with details or message us on whatsapp.

If you wish to cancel your order, you can send us an email on thecraftsclothing@gmail.com or call customer support at +917307889832

Note : Any cancellation request will be accepted only before dispatch of the order.

Cancellation after shipping is not possible. Any cancellation request will be accepted only before dispatch of the order.

Yes, the refund charges will be deducted when the amount is credited back on prepaid orders.

The refund charges range around 2%-5%.